Industry
Facility management (buildings & services)
Tickets, materials, and maintenance - coordination and evidence across many channels.
Who this is for
Facility and property operations teams coordinate tenants, technicians, and vendors across email, phone, and legacy CMMS tools. Work requests that start as messages become hard to prioritize; preventive schedules slip when asset registers are incomplete; and audit evidence for safety or insurance lives in ring binders. Digitization means one queue for work, reliable asset history, and automated nudges before failures - not more apps without adoption.
Typical manual & repetitive tasks
- Ticket intake → occupants email photos to a shared inbox; FM staff re-type into the CAFM while the requester has no ticket ID for status.
- Vendor dispatch → SLAs are tracked in spreadsheets; follow-up calls repeat when technicians do not close work orders with photos or signatures.
- Parts and consumables → storeroom counts are annual events; critical spares are missing when a pump fails on a weekend.
- Preventive maintenance → OEM schedules live in PDFs; rounds-based inspections use paper checklists that are filed but not analyzed.
- Compliance evidence → fire inspections, elevator logs, and water testing certificates sit in folders disconnected from work order history.
- Energy and sustainability reporting → utility bills are typed into trackers for certification programs; anomalies are noticed late.
Why this is unpleasant
Reactive firefighting crowds out preventive work; tenants experience slow response; and insurance or regulator questions force painful document hunts. FM leaders lack a trustworthy single view of backlog, cost, and risk.
Automation potential
- Unified ticketing: portals, QR codes on assets, and mobile capture feeding a CAFM with categorization rules and SLA timers.
- Maintenance strategy: risk-based PM schedules, meter-driven triggers where IoT exists, and mobile execution with mandatory close-out data.
- Vendor integration: API or EDI booking, digital work orders, and automated invoice matching against completed tasks.
- Inventory: min/max alerts tied to work order templates and storeroom locations.
- Reporting: uptime, MTTR, spend by site, and compliance task completion on dashboards fed from the same system of record.
How LOTRINO helps
We connect building data, workflows, and vendor touchpoints so FM teams run from facts - pilot on one campus or asset class, measure response and backlog, then scale integrations and optional AI (for example anomaly detection on energy or ticket text classification) where ROI is clear.